Job Description

The compensation for this position includes a base rate of $16.00 per hour with the potential to earn $25.00 per hour after gratuity.

This opportunity can be full-time or part-time.

Position Summary

As a Butler at Nemacolin, you will become a trusted, highly personalized resource for guests throughout their stay, anticipating needs, orchestrating details, and creating an effortless sense of care from arrival through departure. As part of a resort that features Forbes Five-Star and AAA Five-Diamond-rated luxury accommodations, you will bring warmth, discretion, sophistication, and exceptional attention to detail to every interaction. By understanding individual preferences and coordinating seamlessly across the resort, you will transform requests into thoughtful experiences and ensure every detail of a guest’s journey feels considered, personal, and beautifully executed.

What You Will Create

• A deeply personalized guest experience built on anticipation rather than reaction, with thoughtful attention to individual preferences, special requests, celebrations, and the details that make a stay feel uniquely personal
• A seamless connection to the resort, giving guests confident access to accommodations, dining, spa, recreation, transportation, activities, entertainment, events, and surrounding attractions while coordinating the details that bring each experience together
• Effortless arrivals, departures, and in-stay moments through personalized accommodation introductions, room preparations, room checks, amenities, refreshments, gifts, correspondence, luggage assistance, wardrobe preparation, and other appropriate personal services
• Continuity across every guest request, with ownership from initial inquiry through completion, thoughtful follow-up, accurate documentation, and clear communication with the departments responsible for delivering each experience
• A coordinated luxury experience across the resort, partnering closely with Housekeeping, Front Office, Concierge, Food & Beverage, Recreation, Spa, Transportation, and other departments to ensure preferences and requests are understood and fulfilled seamlessly
• Confidence and trust in moments that matter, responding to guest concerns with empathy, professionalism, sound judgment, and ownership while recognizing opportunities to turn service recovery into a stronger relationship
• The highest level of discretion and personal care, protecting confidential guest information and maintaining a polished, organized, and guest-ready presence throughout the shift, including during VIP arrivals, celebrations, special events, and other high-touch experiences
• A lasting record of personalized service, maintaining accurate guest preferences, requests, and service recovery details while providing thoughtful shift transitions that allow the next butler to continue the experience without missing a detail

What You Can Expect

• A highly personalized hospitality role within a resort that features Forbes Five-Star and AAA Five-Diamond luxury accommodations
• Meaningful daily interaction with discerning guests whose expectations call for intuition, discretion, warmth, and exceptional attention to detail
• A dynamic environment where no two guest experiences are alike, requiring resourcefulness, composure, and the ability to coordinate multiple priorities
• Close collaboration with departments throughout the resort, providing an opportunity to build broad hospitality knowledge and strong cross-functional relationships
• A role that combines personalized service with hands-on guest support, including luggage assistance, accommodation preparation, deliveries, and other personal-service requests
• A schedule shaped by guest needs and resort operations, including nights, weekends, holidays, and split shifts
• A physically active role requiring the ability to bend and lift up to 25 pounds
• Opportunities to deepen expertise in luxury hospitality, guest relations, service recovery, and personalized experience design

What You Bring

• A naturally intuitive approach to hospitality, with the ability to recognize what a guest may need before being asked
• Warmth, sophistication, discretion, and the confidence to build trusted relationships with discerning guests
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively across departments
• Strong organization and follow-through, particularly when managing multiple requests and highly individualized details
• Sound judgment, composure, and resourcefulness in a fast-paced environment
• A polished professional presence and genuine commitment to exceptional guest service
• Adaptability and flexibility to respond to changing guest needs, resort priorities, and varied schedules
• The desire to deepen a career in luxury hospitality through increasingly sophisticated guest-facing experiences

Qualifications

• High school diploma or equivalent required, with at least two years of customer service or related experience preferred
• Previous luxury hospitality, guest services, butler, concierge, or similarly personalized service experience preferred
• Ability to communicate fluently in English and build professional relationships with guests, colleagues, and business partners
• Ability to learn and confidently use Microsoft Office, HOST, and other systems required to document and coordinate guest experiences
• Strong organizational, multitasking, and problem-solving abilities, with the capacity to remain effective in a fast-paced environment
• Valid driver’s license and ability to work varied schedules, including nights, weekends, holidays, and split shifts based on guest needs
• Must be at least 18 years of age and able to bend and lift up to 25 pounds

Additional Information

This job description reflects the primary responsibilities, expectations, and qualifications associated with the position. It is not intended to be a comprehensive list of all duties, responsibilities, or activities. Responsibilities may evolve or be assigned as needed to support operational excellence, business needs, and exceptional guest service.

Begin a Meaningful Career at Nemacolin

At Nemacolin resort in Pennsylvania’s Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.

Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.

Growth & Development

• Paid training and structured onboarding
• Hands-on learning and cross-department opportunities
• Clear pathways for advancement and internal promotion
• Recognition through individual and team honors

Benefits & Everyday Perks

• Competitive hourly wages and attractive 401(k) program
• Medical, dental, and vision coverage for eligible associates
• Paid time off and holiday compensation
• Discounted associate meals and uniform services
• Savings across resort dining, retail, spa, and activities
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity.

Bring your passion. Grow your career. Create Real Life Magic .

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.

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